Privacy Policy
Bermondsey Carpet Cleaners Privacy Policy
This Privacy Policy explains how Bermondsey Carpet Cleaners collects, uses, stores and protects personal data in connection with our carpet and upholstery cleaning services. It applies to all Bermondsey Carpet Cleaners customers in our service area, as well as prospective customers who contact us to enquire about our services.
We are committed to handling personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Please read this Privacy Policy carefully to understand how and why we use your personal information.
Data Controller
Bermondsey Carpet Cleaners is the data controller responsible for the personal data we collect and use in connection with our services. This means we decide how and why your personal data is processed and we are responsible for ensuring that it is handled lawfully and securely.
Personal Data We Collect
We collect and process different types of personal data when you interact with us, including when you contact us, request a quote, make a booking, or receive cleaning services. The types of personal data we may collect include:
Identification and contact details, such as your full name, home or business address, billing address, and general contact details you choose to provide, for example a preferred method of contact.
Service and booking information, such as details of the property or premises to be cleaned, access instructions you provide, dates and times of visits, details of the services requested, and notes relating to particular cleaning requirements.
Payment and transaction information, such as records of payments made, dates and amounts of transactions, and the method of payment. We do not store full card details; payment processing is carried out via secure third party payment processors.
Communication records, such as information you provide when you contact us to request a quote, make a booking, ask a question, provide feedback, or raise a complaint, including any information you voluntarily share in that context.
Technical and usage data, where relevant, such as basic information generated when you visit our online pages, including device type, approximate location, and pages visited, to help us understand interest in our services. This information is generally aggregated and does not identify you directly.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us by phone, in writing, or through any online contact form you choose to use.
We may also generate personal data as part of delivering our services, for example by creating internal records of appointments, invoices, and service notes.
In limited cases, we may receive your details indirectly if someone else books cleaning services on your behalf, for example a landlord arranging cleaning for a tenant, or a managing agent arranging cleaning for a property owner.
Lawful Basis for Processing
We only process personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we will rely on one or more of the following lawful bases:
Contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, deliver carpet cleaning services, issue invoices, and manage payments.
Legal obligation. We process certain information when it is necessary for compliance with our legal obligations, for example keeping accurate financial and tax records.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling enquiries and complaints, and protecting our business, staff and customers.
Consent. In situations where we rely on consent, for example for certain types of optional marketing, we will ask you clearly for your agreement. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes and respond to enquiries, including answering your questions about our services, availability, and prices.
To set up and manage bookings, including confirming appointments, updating you about changes, and ensuring that our team can access the property and deliver the requested services.
To deliver cleaning services, including using relevant property and service information so that our staff can carry out work safely and effectively.
To manage payments and accounts, including issuing invoices, processing payments through secure third party processors, and maintaining appropriate financial records.
To manage our relationship with you, including handling feedback, addressing complaints, and communicating important information about our services.
To maintain and improve our business, including analysing how our services are used, training staff, and reviewing customer service standards.
To protect our legitimate interests, including preventing and addressing misuse of our services, managing disputes, and cooperating with lawful requests from regulators or law enforcement where required.
Data Retention
We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to questions about past services, handle complaints, and meet tax and accounting obligations. After this period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable person.
The retention period may vary depending on the type of record and the applicable legal and regulatory requirements. We regularly review our retention practices to ensure that personal data is not kept for longer than necessary.
Sharing Your Personal Data and Processors
We do not sell your personal data. We share it only when necessary and in accordance with data protection law. We may share personal data with:
Service providers acting as processors who provide support services to our business, such as payment processing, accounting and bookkeeping, information technology and system support, and secure data storage. These processors are only permitted to process personal data on our instructions and must protect it appropriately.
Professional advisers, such as accountants or legal advisers, where this is necessary to obtain professional advice or to establish, exercise or defend legal claims.
Regulators, public authorities, or law enforcement, where we are legally required to do so or where disclosure is necessary to protect our rights, property, staff or customers.
If we use processors located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected in line with data protection law, such as using recognised safeguards for international data transfers.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it for their duties, using secure systems for storing customer records, and training staff on data protection responsibilities.
While we take reasonable steps to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security, but we strive to maintain a level of protection that is appropriate to the risks associated with the processing we carry out.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply in most circumstances and may be subject to certain limitations or conditions. Your rights include:
Right of access. You have the right to request a copy of the personal data we hold about you and to receive information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object. You have the right to object to the processing of your personal data where we are relying on legitimate interests as the lawful basis, including any related profiling. We will stop processing unless we can demonstrate compelling legitimate grounds to continue.
Right to data portability. In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to ask us to transfer that data to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us in the first instance so that we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, or data protection practices. When we make significant changes, we will take reasonable steps to bring them to your attention. The date of the most recent update will be indicated in the latest version of this Privacy Policy.
By continuing to use our services after any update comes into effect, you acknowledge that you have read and understood the revised Privacy Policy.
